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Privacy Policy

PRIVACY POLICY

This Privacy Policy explains how VIÑA MEMORIAS S.L. (“Viña Memorias”, “we”, “us” or “our”) collects, uses, stores and protects personal data through www.vinamemorias.com (the “Website”).

1. DATA CONTROLLER

Data Controller: VIÑA MEMORIAS S.L.
Tax ID No. (CIF): B16330664
Email: contact@vinamemorias.com
Telephone: +34 669 043 007

2. HOW WE COLLECT PERSONAL DATA

We may collect personal data when you:

  • contact us through forms, email or other contact channels available on the Website;

  • place an order through our online store;

  • subscribe to receive news, updates or commercial communications;

  • submit information in connection with recruitment or employment opportunities;

  • interact with the Website through cookies or similar technologies, subject to your preferences and consent where required.

Our Website is hosted on the Wix.com platform. Wix provides us with the online platform that allows us to present and sell our products and services. Personal data may be stored through Wix’s data storage, databases and general Wix applications on secure servers and infrastructure managed by Wix and its service providers.

3. PURPOSES OF PROCESSING

We process personal data for the following purposes:

Contact enquiries
To respond to requests for information regarding our wines, services, orders or any other enquiries submitted through the Website or our contact channels.

Online store and order management
To process and manage orders placed through the Website, including payment processing, order confirmation, delivery coordination, customer service, claims handling, invoicing, accounting and compliance with applicable legal obligations.

Commercial communications
Where you have given your consent, to send newsletters, updates, offers and other marketing communications related to Viña Memorias.

Recruitment
To manage internal recruitment and staff selection processes for current or future positions.

Website performance and analytics
To understand how users interact with the Website and to improve its usability, performance and commercial effectiveness, subject to the cookie settings and consents applicable to the user.

4. LEGAL BASES FOR PROCESSING

Depending on the purpose, we process personal data on one or more of the following legal bases:

  • your consent, for example when you subscribe to marketing communications or accept non-essential cookies;

  • the performance of a contract or pre-contractual steps, for example when you place an order or request information related to a purchase;

  • compliance with legal obligations, including tax, accounting, consumer protection and other applicable legal requirements;

  • our legitimate interests, where applicable, such as managing and securing the Website, improving our services, or responding to business-related enquiries, provided such interests do not override your rights.

5. PAYMENTS

Where payments are made through the Website, payment information is processed through the payment providers made available via the Wix platform or other integrated payment providers selected for the Website.

Wix states that its billing services and checkout environment are compliant with PCI DSS Level 1, which is the highest standard for payment card data security.

Viña Memorias does not store full payment card details unless expressly stated otherwise.

6. DATA SHARING

We do not sell personal data.

We may share personal data only where necessary with:

  • Wix.com, as hosting and website platform provider;

  • payment service providers;

  • shipping, logistics and delivery providers;

  • technology, analytics, communications or support service providers;

  • accountants, legal advisers or other professional advisers where necessary;

  • public authorities or regulators where required by law.

Where third-party service providers process personal data on our behalf, they do so under appropriate contractual and legal safeguards.

7. INTERNATIONAL TRANSFERS

Because the Website is hosted and supported through Wix and certain third-party providers may operate internationally, personal data may be processed outside your country or outside the European Economic Area in some cases. Where this occurs, appropriate safeguards will be applied in accordance with applicable data protection law.

8. DATA RETENTION

We retain personal data only for as long as necessary for the purposes for which it was collected, including for the time needed to:

  • respond to enquiries;

  • manage our contractual relationship with customers;

  • comply with legal, accounting and tax obligations;

  • resolve disputes or enforce agreements;

  • maintain recruitment records for a reasonable period where relevant.

Where processing is based on consent, data may be retained until consent is withdrawn, unless a longer retention period is required by law or justified by another lawful basis.

9. YOUR RIGHTS

You may exercise your rights of:

  • access,

  • rectification,

  • erasure,

  • objection,

  • restriction of processing,

  • portability,

  • and, where applicable, the right not to be subject to automated decision-making.

Requests may be sent to: contact@vinamemorias.com

We may request proof of identity before processing your request. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

10. SECURITY

We adopt appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration or unlawful processing.

Wix states that its services are hosted on major cloud infrastructure providers and supported by recognized security standards and certifications, including PCI DSS Level 1 and other industry-standard security controls.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time in order to reflect legal, technical or operational changes. Any updated version will be published on this Website.

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